Refund policy

Return and Refund Policy

Return Eligibility

US Customers

  • Regular Items: All items (excluding sale items purchased at 16% discount or greater) are eligible for return, exchange, or store credit
  • Sale Items: Items purchased at 35% discount or greater are eligible for exchange or store credit only
  • Intimates: Qualify for exchanges or store credit only

International Customers

We're unable to process direct exchanges at this time. If you wish to exchange an item for a different style, size, or color, please follow these steps:

  1. Return your current item for store credit
  2. Once your credit has been issued, you can use it to purchase your desired item

Thank you for your understanding.

Return Timeline

  • Return Window: 10 days from delivery date to submit return or exchange request
  • Shipping Deadline: 5 business days to ship items back after receiving Return Authorization (RA) number
  • Returns received after these timeframes will not be accepted

Return Process

Step 1: Submit a Request

  • Visit our returns center and follow the on-screen instructions to select items for return
  • Complete your return request submission
  • You will receive an email with shipping return guidelines

Step 2: Ship Your Item

  • Wait for return approval and your Return Authorization (RA) number
  • Package items with:
    • Completed returns form from your original order
    • RA number written clearly on the outside of the package
    • Return shipping label
  • Ship items back to us

Step 3: Confirmation

  • You'll receive an email confirming successful completion of the return/exchange process
  • Processing time: 5-15 business days for refunds and store credits
  • Refunds will be credited to the same payment method used at purchase

Item Condition Requirements

All returned items must be:

  • In original condition
  • Unworn and unwashed
  • Free from damage
  • Include all original tags
  • In original packaging

Important: Items that do not meet these condition requirements when returned to our warehouse will lose their eligibility for return/exchange.

Important Notes

  • Return Authorization Required: Please ensure you have generated an RA number before sending your package back
  • Expedited Shipping: Expedited outgoing shipping charges are non-refundable, even when returns are accepted
  • Processing Time: We process returns as quickly as possible upon receipt, but refunds and store credits may take 5-15 business days to complete

Contact Us

If you have any questions about our return policy or need assistance with your return, please contact our customer service team.