RETURN POLICY
Don't love it? Need a different size?
Return item eligibility, condition requirements & more
Return Timeframes
We allow return or exchange requests for eligible items within 10 days of your order delivery.
After receiving return approval and your Return Authorization (RA) number, you have 5 business days to ship the item back.
Returns received after these timeframes will not be accepted.
Item Eligibility
For our US customers:
All items (excluding sale items purchased at 16% discount and or greater) are eligible for return, exchange or store credit.
All items (excluding sale items purchased at 35% discount and or greater) are eligible exchange or store credit only.
Intimates qualify for exchanges or store credit only.
For our international customers:
We're unable to process direct exchanges at this time. If you wish to exchange an item for a different style, size, or color, please follow these steps:
Return your current item for store credit
Once your credit has been issued, you can use it to purchase your desired item
Thank you for your understanding.
Item Conditions
All returned items must be:
- In original condition
- Unworn and unwashed
- Free from damage
- Include all original tags
- In original packaging
Approved items that do not meet these condition requirements when returned to our warehouse will lose their eliibility for return / exchange.
Additional Terms
Expedited outgoing shipping charges are non-refundable, even when returns are accepted.
How to Return an Eligible Item
1. Submit a Request
- Head to our returns center & follow the screen instructions to select the items you want to return.
- Once completed, your request for return will be submitted.
- You will receive an email with shipping return guidelines
2. Ship your Item
- Once your request for return is approved, you will receive an email with shipping return guidelines.
- Send back your items with the completed returns form from your original order and the RA number written clearly on the outside of the package along with your return label.
3. Voila!
- You'll receive an email to confirm you've successfully completed the return / exchange process!
- We will try our best to process your return as soon as it is received however, refunds and store credits can take up to 5 - 15 business days to process.
- Refunds will be credited to the same payment type used at purchase.
- To make things easier for us, please ensure you have generated an RA number for your return before you send the package back.
Faulty Items
Have you received a faulty item? Email us at hello@findmenowthelabel.com with your order number and a brief description of the fault. Images of the fault are always helpful too!
From there our customer service team will be in touch with you regarding the return and next steps. Once we’ve given the okay, we will of course refund you for the cost of the item as well as the shipping costs originally and returns shipping cost.
Product Labels
We're in the midst of a rebranding effort, which includes updating our product tags and hang tags. Please keep in mind that some of your garments may still feature our old product tags or hang tags. To minimize waste, we'll be selling the previous version alongside the updated one. If your on-garment return tag has outdated branding, not to worry!
If you have any inquiries or concerns regarding your item condition or order, please don't hesitate to reach out to us at hello@findmenowthelabel.com. We're here to assist you.
Right to Refuse Service
At Find Me Now, we value each customer and strive to provide the best online shopping experience possible. However, there are certain boundaries we must enforce to protect our business and maintain a respectful environment.
Communication Standards and Future Orders:
- We understand that online shopping can occasionally lead to frustrations. We work diligently to minimize these issues while prioritizing the integrity of our customer service team.
- It's important to note that our customer service representatives operate within predefined guidelines, which they do not control. Therefore, any form of verbal abuse or disrespectful communication crosses a line that we cannot tolerate.
- We believe in treating everyone with respect, and we expect the same in return. If you find it challenging to engage with our team respectfully and persist in this behavior, it may be necessary for us to exercise our right to cancel any future orders you place with us.
- It's in everyone's best interest to maintain a positive and respectful interaction.
Handling of Chargebacks and Fraudulent Claims:
- In the interest of maintaining our business's sustainability, we reserve the right to cancel orders from customers who have a history of filing chargebacks to their payment method (credit/debit card, PayPal, etc.) or submitting fraudulent claims through services like Route, especially those who do so without first attempting to resolve the issue with us directly.
- Find Me Now is a self-funded enterprise, and we cannot afford to fulfill orders from individuals with a history of such behavior. We appreciate your understanding and cooperation in these matters.
Our goal is to create a positive and respectful shopping environment for all our customers. If you have any questions or concerns, please feel free to reach out to us at hello@findmenowthelable.com.
